All vehicle movements undertaken by Dealer Support Group are undertaken on the following Terms and Conditions. It is the client’s responsibility to fully read and understand these conditions. These Terms and Conditions may be altered at any time and a copy of our current terms is always available on request.

  • All mileage quoted will be the quickest routes between collection and delivery address as calculated by Dealer Support Group.
  • Dealer Support Group will collect vehicles during normal trading hours (normally this will be between the hours of 8.00 am and 6.00 pm). All early morning deliveries must be available for collection the day prior.
  • All fuel purchased will be charged at cost as necessary.
  • All toll charges will remain the responsibility of the client.
  • All costs incurred, as a result of breakdown will be charged to the client.
  • On driven collections or deliveries, we fully accept liability for any accident that may occur, regardless of self or third party fault. However, whilst every care is taken in driving vehicles, stone chips are almost inevitable. Any repairs needed as a result of stone chips en-route will remain the client’s responsibility.
  • All vehicles must be road legal with, where applicable, a current MOT certificate. All charges will apply, together with travel costs, where a vehicle is deemed to be un-roadworthy.
  • All queries relating to any vehicle delivery must be made within 24 hours of the vehicle movement. No responsibility will be accepted by Dealer Support Group for any damage to any vehicle once the delivery note has been signed relating to the vehicle’s condition upon delivery.
  • Whilst arrangements for vehicle movements can be requested by telephone, a movement order must be confirmed in writing and faxed or e-mailed prior to the movement taking place.
  • All vehicle details must be given with the movement order including Make and Model, Registration number or Chassis number. All onward delivery addresses must be confirmed, as an additional charge will be made for incorrect delivery or collection information given by the client.
  • It is the client’s responsibility to ensure that the vehicle is ready for collection and fuelled at the time and place requested.
  • Whilst no extra charge is made for waiting time below one hour, any amount of time in excess of this will be charged at the rate of £20 per hour.
  • If the vehicle movement is aborted due to the client’s inability to provide the vehicle for whatever reason, the full delivery charge will be made together with a train fare if applicable.
  • Our staff will inspect all vehicles at the time of collection. All obvious damage will be noted on the collection sheet and will not be the responsibility of Dealer Support Group or its employees, nor will any damage on the vehicle subsequently becoming apparent due to the weather conditions, the dirty nature of the vehicle or it being dark at the time of collection.
  • Whilst every effort will be made to ensure that timed deliveries are punctual, no responsibility will be accepted by Dealer Support Group or its employees for delays resulting from adverse weather conditions, breakdown, traffic congestion, accidents, or any other circumstances beyond its control.
  • Any vehicle damage or loss resulting from an act of war or terrorism, fire, mechanical or electrical breakdown outside the control of themselves or their employees will not be the responsibility of Dealer Support Group.
  • Dealer Support Group or its employees will accept no responsibility for the cost of replacement vehicles or consequential damage resulting from their acts. Claims for loss or damage to the vehicle are limited to the reasonable repair cost following an estimate. Dealer Support Group will, where it is deemed necessary, obtain a further estimate for any damage and reserves the right to use such repairer provided the repairer is of reasonable reputation and standing.
  • Dealer Support Group will not accept any responsibility for any direct or indirect consequential loss, whether or not resulting from act, neglect or default of Dealer Support Group.
  • All personal effects are carried or left in the vehicle at the owner’s risk. No responsibility will be accepted for loss or damage for any item left in the vehicle whatsoever.
  • Dealer Support Group request that any vehicle being delivered be inspected upon such delivery. Any vehicle left after hours or at an unattended site, with permission from the client to do so, will be deemed to be in acceptable order by that client. Any damage subsequently found on the vehicle will not be the responsibility of Dealer Support Group or its employees.
  • Any vehicle stolen as a result of keys being left at the client’s request in an unsecured area will be the responsibility of the client.
  • We reserve the right to transport a driven movement where we can make use of our trucks. In this instance, we always charge fuel for the movement in addition to normal driven price.
  • We will not drive a vehicle that has been requested to be transported.
  • We reserve the right to alter and amend our prices as necessary without prior notice, however, once a quote has been given and accepted, this price will remain unchanged.